Refund policy
Return & Refund Policy
Our Commitment At HypeDrop, your satisfaction is our priority. If you're not completely happy with your order, we're here to make it right.
Refund Eligibility You may request a refund within 30 days of receiving your order if:
- You received the wrong item
- Your item arrived damaged or defective
- Your order never arrived
How to Request a Refund To initiate a refund, please contact us at hypethedrop@gmail.com with the following:
- Your order number
- A brief description of the issue
- A photo of the item (if damaged or incorrect)
We will review your request and respond within 2-3 business days.
No Return Required We do not require you to ship items back to us. If your refund is approved, we will issue a full refund to your original payment method — no return shipping needed.
Refund Processing Time Once approved, refunds are processed within 5-7 business days. Please note it may take additional time for your bank or credit card provider to post the refund to your account.
Non-Refundable Situations Refunds will not be issued for:
- Change of mind after the order has shipped
- Incorrect address provided by the customer
- Delays caused by customs or carrier issues outside our control
Questions? Contact us at hypethedrop@gmail.com— we're happy to help.